Terms and Conditions

What We Expect

  • Booking and Accommodation Terms and Conditions

Bookings at Lowfield Farm Cottages are subject to the following terms and conditions as agreed to at the time of booking.
A contract between you and Lowfield Farm Cottages will come into existence when we receive payment and accept your booking by issuing a confirmation of booking for the holiday dates shown in the rental agreement. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.

A non-refundable deposit of X% of the holiday price is payable at the time of booking. Bookings made less than six weeks before your arrival date must be accompanied by the full amount of the holiday charge and the £X refundable good housekeeping deposit.

The balance must be paid so as to arrive no later than six weeks ( this seems to be the industry standard BUT is it long enough considering you are GROUP ACCOMODATION ) before the commencement of your holiday. If the balance is not received by the due date then your holiday will be treated as a cancellation and you will remain liable to pay the balance of the rent. If there are any reasons for the delay in payment written communication must be made to Lowfield Farm Cottages so that the booking is not cancelled Lowfield Farm Cottages in error.

Payments may be made by electronic bank transfer, cash, cheque, debit card or credit card. ( you need to think about this at this stage)

Cheques should be made payable to  XXXXXXXXXXX

Any charges raised against Lowfield Farm Cottages by their bank for handling dishonoured cheques, bank transfers or any other payments will be passed onto the Guest who are liable to reimburse Lowfield Farm Cottages.

There is no charge for card payments.

All cancellations must be immediately notified by telephone and then in writing. If you cancel your holiday more than 6 weeks before it is due to start then your deposit will be forfeit. If you cancel less than 6 weeks prior to the holiday then the full balance remains due and is not refundable.

Subject to the Cancellation provision above, as soon as the booking is received and accepted by Lowfield Farm Cottages and you are in receipt of the Booking Confirmation, you are liable for payment of the balance of the rent, along with any additional charges that may be due in relation to the Holiday.

We strongly advise that you take out comprehensive travel insurance. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation. 

The dates of the Holiday may be changed providing the property is available for the new dates and Lowfield Farm Cottages accept the change. In this case, a £X re-booking fee is payable to Lowfield Farm Cottages.
Your booking will not be cancelled by Lowfield Farm Cottages except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.

The number of persons using each accommodation unit at any time must not exceed the numbers advertised for that property and only those people notified to us before arrival can occupy the accommodation. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.

Bookings cannot be accepted from persons under eighteen years of age.

We ask guests to bear in mind that many properties are period properties and were built before the days of damp proof courses and cavity wall insulation, so some properties may show signs of damp or smell musty. This is particularly pertinent if your party includes elderly/infirm persons or very young children. Should traditional cottage features (steep stairs, low ceilings, uneven floors etc.) be a problem for any member of your party, you should consider this when selecting a property, before making any booking. Please remember that when you stay in unfamiliar surroundings to familiarise yourself with the layout of the property (to enable a quick exit in the event of an emergency) and any quirky (unfamiliar to you) features. Lowfield Farm Cottages are located in a rural location so please be tolerant when it comes to animal sounds and odours, tractors, farm life and working hours – it’s all part of being in the country!

Where an open fire/wood burner is available Lowfield Farm Cottages will provide a starter pack of fuel, but additionally fuel may need to be purchased, separately on request.

Lowfield Farm Cottages reserve the right to refuse a booking without giving any reason.

Lowfield Farm Cottages or our representative reserve the right to enter the accommodation unit at any time to undertake essential maintenance or for inspection purposes.

Tenancies normally commence at XAM/PM unless otherwise agreed and guests are required to vacate the apartment by X AM/PM on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests. Need to know here what guests are expected to do on departure BEDS? RUBBISH? DISHES WAHSED? ETC….note them and I will turn them into bullet points.

Pets or smoking anywhere on the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by pets or smoking will be at the expense of you.

Good Housekeeping deposit – In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. The Good Housekeeping Deposit will be returned within ? days of the end of your holiday less the cost of any damage/breakages.

Damage to property – Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could replace them or advise us before you leave. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage found.
Please lock the doors and close the windows, turn off lights and turn the heating to a reasonable level or off when you leave the accommodation unit unoccupied for any length of time.

We reserve the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition. 

Please note that in the event that any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.

You or any member of your party, may in no circumstance re-let or sublet the property, even free of charge.

The internet connection is available (at no extra cost) subject to technical availability.

The Lowfield Farm Cottages shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building, grounds or hot tub failure if one is provided.

All inventory must remain in the property it was in at arrival and not be taken to another property. 

Hot tub disclaimer – What rules for use of hot tub – Make a list so I can bullet point them.

Children under 18 must be supervised by their parents/guardians at all times.

We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.

Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to us/our representatives and we will endeavour to put matters right. Any complaints not reported to us at the time and only reported after the client has returned from holiday will not be considered by Lowfield Farm Cottages.

We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.